// COMMUNITY COORDINATOR (PART-TIME):


The Hivery is a thriving, inclusive, collaborative, and creative co-working space with a mission to unleash the unique potential and elevate the voice of every woman.

The Hivery’s core values of kindness, creativity, and community infuse all of our work, communication, and goals. While The Hivery is an award-winning, beautifully designed place to work, it is also an inclusive, supportive, collaborative community and a place to belong. The Hivery team is a core representation of this movement and leads by example and “walks the walk” of our values in order to spread the magic and impact of The Hivery.

We are dedicated to elevating the voices of women and having an impact on humanity through space, kindness, creativity, and community, including getting people to dream bigger and do more together. We are fiercely committed to the personal growth of our team. We are committed to hiring individuals with a diversity of perspectives, backgrounds, and beliefs who can use their passion to help us build a world-changing community and thrive along the way. Join The Hivery for the chance to collaborate with an engaged team working provide learning and growth opportunities for all.

This is a half-time position and will report to the Community Manager, Mill Valley.


JOB OVERVIEW: 

This exciting opportunity has four key areas of responsibility:

  • Customer Service   

  • Sales and Growth

  • Hospitality + Facilities Support  

CUSTOMER SERVICE:

  • Greet and host members and check in all visitors and guests while managing front desk on weekday mornings (8:15am-12:15pm)

  • Assist members with various requests with exceptional customer service

  • Respond to and resolve member issues with professionalism and patience

  • Help members and member guests book and setup meetings in conference rooms

  • Answer “walk-up” member and guest questions or refer inquirer to additional resources

  • Communicate effectively at the end of your shift in a formal shift report, so Community Manager is kept abreast of all shift highlights and transition is seamless

  • Build and maintain local community relationships, including with service providers, sponsors, and vendors

  • Recruit and train volunteers (on-site) as part of the Concierge work-exchange program, including manages communications, projects + tasks, and scheduling

  • Manage concierge “work trade” projects while on desk.

  • Support Head of Events, as needed, with weekly member events

  • Be active on the Hivery Online Community


SALES AND GROWTH:

  • Maximize coworking memberships, space rental, pop-up sales and Virtual Hivery membership through sales focus and outstanding customer service

  • Accountable to weekly and monthly team sales goals

  • Host Hivery tours on Mondays and Fridays, explaining membership levels, perks + benefits

  • Own member retention and tour conversion campaigns and membership promotions, with support of Community Manager  

  • Support social media team, capturing The Hivery moments in the coworking space


HOSPITALITY AND FACILITIES SUPPORT:

  • Demonstrate hospitality-forward attitude and restock amenities: coffee, tea, water, snacks for members throughout the day

  • Provide members/guests with technical (printing, TV, Wi-Fi) support

  • Do light cleaning as needed, organization and cleanliness of common areas and conference rooms is the highest priority.

  • Ensure all work-spaces throughout the day are organized and refreshed.

  • Communicate any maintenance issues that need attention to your supervisor


Experience & Requirements:

  • Bachelor’s Degree a plus

  • Customer service, front desk experience at a co-working space or similar member services experience in a fitness/yoga establishment

  • Comfort with technology and online programs (Squarespace, Microsoft Office, Google Drive, Dropbox, Canva, etc.)

  • Strong people skills, ability to build relationships and sustain them

  • Exceptional organizational and multitasking skills

  • Strong verbal and written communication skills

  • Highly organized with strong attention to detail

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

  • Willing to roll up sleeves and help team get things done

  • Passion and understanding for entrepreneurial communities

  • Passion and understanding for The Hivery’s mission and values: kindness, creativity, and community

  • Passion and understanding for building a movement for women


Benefits of Working for The Hivery:

  • Opportunity to attend awesome events and network with incredible women including entrepreneurs, independent professionals, artists, and thought leaders

  • Work with a ridiculously supportive team in a GORGEOUS space

  • Mentorship and support in abundance

  • Ability to grow with exciting and innovative movement for women

  • Periodic team retreats, lunches, and happy hours

  • Opportunity to grow with fast-growing new concept and social impact movement


Application Deadline and Instructions:

Please send tailored cover letter, resume, and 2-minute video about yourself and why you’re a great fit for this role to jobs@thehivery.com with subject line “Community Concierge Application: Your Name” by January 31, 2019. Ideal start for this role is early/mid February 2019. Additional examples of work that illustrate your work style and results are encouraged. Applications will be accepted on a rolling basis and early applications are encouraged.