JOB OPENING:

Community Coordinator Position for The Hivery Mill Valley & San Francisco 

About The Hivery  

The Hivery is a thriving, inclusive, collaborative, and creative coworking space, event space, and virtual/digital community with a mission to unleash your unique potential and provide the community and mentorship to create your next chapter.  

The Hivery’s core values of kindness, creativity and community infuse all of our work, communication, and goals. 

While The Hivery is an award-winning, beautifully designed place to work (with two locations in San Francisco and Mill Valley, California), it  is also an inclusive, supportive, collaborative community and most importantly, a place to belong. 

The Hivery team is a core representation of this movement, leads by example and “walks the walk” of our values in order to spread the magic and impact of The Hivery.  

We are dedicated to having an  impact on humanity through space, kindness, creativity, and  community, including getting people to dream bigger and create meaningful work together. We are fiercely committed to the personal growth of our team. We respect and affirm the dignity of each member and team-member of our community. We are committed to ongoing education as a part of the process of developing and maintaining a community that leaves the world a kinder and more inspired place.

We are committed to hiring individuals with a diversity of perspectives, backgrounds, and beliefs who can use their passion to  help us build a world-changing community and thrive along the  way. We are proud anti racists and supporters of the LGBTQ+ community. We welcome and encourage people who are authentic, kind, passionate and love community.

This position’s (Community Coordinator) primary function is reception and operations at The Hivery’s Front Desk.

This is a 20-30 hour per week position that reports to the General Manager. Our coworking space’s hours are Monday-Friday (8:30 am-6:00 pm), with either a morning or afternoon shift, or subbing and event support. Must be available for opening or closing (open by 8 am, close at 6:30 pm). Some nights/weekends additional event support may be required.

Job Overview:  

This exciting opportunity has the following areas of responsibility:  Customer Service/Facilities Management and Operations, Hospitality and Project Coordination 

Customer Service: 

• Assist GM and Founder in educating customers on membership options and providing sales support, booking/coordinating event rentals, and meeting room reservations.  

• Greet and host members. Check in all visitors and guests while managing front desk, including health safety screening  

• Assist members with various requests with exceptional customer service  

• Troubleshoot connectivity, printing, and device issues for coworkers in a timely and efficient manner. Tech comfort is essential!

• Respond to and resolve member issues with professionalism and  patience  

• Help members book and setup meetings in conference rooms  

• Answer “walk-up” member and guest questions. Answer phones and provide information, guidance and keep team members updated as needed. 

• Communicate effectively at the end of your shift in a formal shift  report, so General Manager/Founder are kept abreast of all shift highlights and transition is seamless.

Facilities Management Coordination :  

• Make sure that all member provisions and facility supplies are well stocked 

• Order supplies as needed and directed by General Manager  

• Do light cleaning as needed. Follow scheduled cleaning protocols for each area of coworking space.Safety, organization and cleaning of  common areas and conference rooms is the highest priority. 

• Communicate any maintenance issues that need attention to management.

• Under direction of GM and Founder, implement new systems that ensure improved customer experience

• Maintain Hivery standards in providing a beautiful, comfortable, inspiring workspace.

Hospitality 

• Demonstrate hospitality-forward attitude and warm welcome for members and guests

• Restock amenities: coffee, tea, water, snacks for members  throughout the day  

• Provide members/guests with technical (printing, AV, Wi-Fi)  support  

• Ensure all work-spaces throughout the day are clean, safe, organized and  refreshed.  

• Repond to and address minor issues or reasonable member requests quickly and kindly throughout shift

• Demonstrate joy and creativity in maintaining an inspiring, delightful workspace

• Conduct facility tours and provide a positive, welcoming experience for prospective members, including helping them to join or answering questions

Required Skills:

• Experience with customer service & communication skills

• Ability to handle and prioritize many tasks and work independently

• High level of organization & ability to support safety/cleaning routines

• Problem-solving mentality and positive outlook

• Experience and ease with technology (and not afraid of it), including AV equipment, printers, wifi troubleshooting, google docs, email, and database programs, variety of laptop operating systems

• Proficiency in Google Suite, Excel, Word or comparable software

• Start-up/growth mindset

• The employee must occasionally lift and/or move up to 50 pounds, including furniture rearranging for event setup.

Preferred Skills: 

• Experience with marketing & sales including tours and membership sales

• Hospitality, coworking, hotel, spa, wellness, or hosting experience

• Experience with event planning

• Ability to troubleshoot technology and booking issues that arise  

• Ability to learn new software systems

Benefits of the Position: 

• Network with incredible community  including entrepreneurs, writers, independent professionals, artists, and thought leaders  

• Work with a ridiculously supportive team in a GORGEOUS  space  

• Mentorship and support in abundance  

• Periodic team retreats, lunches, and happy hours  

• Opportunity to grow with fast-growing new concept and social  impact movement 

AND Hivery Membership! This position includes an Unlimited Membership to the coworking spaces, community boards, marketplace listing, and learning library.

IMPORTANT APPLICATION INSTRUCTIONS:

To submit your application, please fill out the application below:

*Please follow the instructions on the application form and indicate anything specific we should know such as scheduling limitations.

DEADLINE TO APPLY: 6/3/21

Compensation: $20/hour-$25/hr based on experience  

Official start date: Immediate/Mid-June 2021

We will carefully review your application and respond personally to applicants that best match the qualifications for the open positions.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

The Hivery is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics